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Revision Policy

The number of revisions included in your project depends on the package you choose. You are entitled to request revisions as specified in your selected package details. At Prime Web Digitals, we are committed to delivering top-quality service and will continue to revise the design until it fully meets your requirements. If the design concepts remain unchanged, you will not incur any additional charges. We guarantee that your revised design will be delivered within 48 hours to ensure a seamless and efficient process.

Turnaround Time

At Prime Web Digitals, we provide a swift 48-72 hour turnaround time for most of our design services. Please note that this timeframe refers to a single iteration of a design stage, not the entire project. The revision time may vary from 48 to 72 hours, depending on the type of service requested. This time frame refers to two working days. For instance:

  • Logo orders or revisions requested on Monday will be delivered by Wednesday.
  • Logo orders or revisions requested on Friday will be delivered by the end of the day on Tuesday.

100% Money-Back Guarantee

Prime Web Digitals offers a 100% Money-Back Guarantee on all our design services. If you're not fully satisfied with the results, you can claim a full refund under the following conditions:

  • If you're unsatisfied with the initial design concepts for your logo or website, you are eligible to request a full refund.

Refund Policy

Prime Web Digitals offers a 100% Refund on all its design services; however, this refund is not unconditional and certain conditions apply.

The Prime Web Digitals Refund Policy will be void if:

  • You have selected a custom or special package.
  • The primary design concept for any service has been approved.
  • The logo has been finalized.
  • The website has been designed, developed, and deployed live.
  • You have requested revisions.
  • The cancellation is for reasons unrelated to the project.
  • The company has not been contacted for over 2 weeks.
  • The company’s policies have been violated.
  • An alternate designer has been approached for the same project.
  • The creative brief lacks required information.
  • A complete design change has been requested.
  • The refund request exceeds the specified time span.
  • The business is closing or changing its name.
  • Reasons such as “change of mind,” “disagreement with partner,” or other non-service related issues.
  • If you have accepted multiple sets of revisions:
    • You may claim 50% of the refund after discussing with your Project Manager.
    • The approval will be at the discretion of Prime Web Digitals’ management.
    • Management’s decision will be final.
  • If you subscribe to a service bundle, refunds will only be applicable to the specific service, not the entire bundle.
  • Cancellations prior to project initiation for non-design related reasons will incur a 33% cancellation fee.

Note: Prime Web Digitals reserves the right to reject any project or cancel the contract at its discretion. Upon a refund, you lose all rights to use the designs, which will remain the sole property of Prime Web Digitals.

Services not related to design services are not eligible for a refund and are not covered under the 100% money-back guarantee. These services include:

  • Copyright Protection Certificates
  • Website & Email Hosting Services
  • Website SSL Certificates
  • Website Domain Purchase
  • Website Maintenance Plans
  • Website SEO Plans
  • Social Media Marketing
  • Google Adwords Campaigns

For services not covered by the refund policy, Prime Web Digitals management may offer a partial refund after reviewing the project.

CLAIM YOUR REFUND

To claim your refund, follow these simple steps:

  • Call our toll-free number at +1-(877) 689-2702 and speak with your Project Manager to initiate a refund.
  • Start a live chat now to speak with a representative and begin your refund process.
  • Send us an email to initiate your refund request.

Once we receive your refund request, we will review it promptly. Following the necessary analysis, we will proceed according to our refund policy.

For cancellations made prior to project initiation for reasons unrelated to the service itself, the refund request must be made within 24 hours of placing the order to qualify for a full refund. After 24 hours, a service fee will apply to cancellations.

Upon receiving your refund, you will forfeit any rights to the designs submitted by Prime Web Digitals, unless otherwise agreed upon in writing between the company and the customer. Any design work will be submitted for copyright acquisition through Government Copyright Agencies to ensure legal compliance.

QUALITY ASSURANCE POLICY

At Prime Web Digitals, we prioritize meeting your expectations. Our team of designers ensures that each design is thoroughly researched and carefully crafted to align with your needs and deliver the highest quality. We are committed to delivering exceptional results in every project we undertake.

100% SATISFACTION GUARANTEE

  • Our unlimited revisions policy ensures that you are 100% satisfied with your project.
  • We strive to exceed your expectations with every design and aim for the highest quality.
  • We will continue revising your design until you are fully satisfied (the number of revisions will be based on the package you select).

DELIVERY POLICY

  • Your complete order will be sent to the provided account on the date specified in the Order Confirmation, and a confirmation email will be sent as well.
  • The turnaround time will depend on the selected package, with the minimum required time being 2 business days.
  • Websites will only be made live after all outstanding dues have been cleared. No website will be made live with any dues pending.
  • For urgent or rush orders, please contact our customer support team for assistance.

DESIGN OWNERSHIP & RIGHTS

All final designs provided by Prime Web Digitals are delivered after the client’s written request for finalization. Once the design is finalized, the client will receive all core files related to the logo and will own 100% of the rights to the final design.

  • The client will own the final design in its entirety once it is finalized by Prime Web Digitals.
  • All ownership rights to the final design will be transferred to the client, giving them 100% ownership.
  • The client is free to use the finalized design as they see fit, for any commercial or non-commercial purpose.
  • However, the client will not own any materials, media, or content generated during the revision phases leading up to the final product.

CONTENT CREATION & POPULATION

Prime Web Digitals is not responsible for creating or populating content (e.g., text/images) into the website, unless specifically purchased. In such cases:

  • Prime Web Digitals will populate the website with content created for the client:
    • The content/text will be created specifically for the client’s website.
  • Prime Web Digitals will populate the website with images:
    • We will acquire stock imagery from trusted stock photo websites.
    • Images will only be purchased upon the client’s approval.
    • Prime Web Digitals will not be responsible for any similarities between images used on the site that may resemble other websites.
  • Prime Web Digitals will populate the website with products and product details:
    • Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANAGEMENT POLICY

  • Prime Web Digitals ensures client confidentiality and does not share customer information, project details, or contact information with any third party. All information remains private.
  • Once the project is completed, both parties (Prime Web Digitals and the client) agree not to intentionally defame or disparage each other regarding matters arising after project completion.
  • Both parties agree to refrain from making defamatory comments about the other party, including employees, officers, directors, agents, consultants, affiliates, investors, or business partners, after the completion of the project. Prime Web Digitals will take reasonable steps to ensure compliance with this policy.

RECORD MAINTENANCE

Prime Web Digitals keeps a record of all finalized designs, ensuring that in case of any misplaced order, you will receive the exact file associated with your project.

CUSTOMER SUPPORT

Our Customer Support Team is available Monday to Friday, from 9 AM to 5 PM GMT, to assist you with any concerns or queries over the phone. For inquiries outside of business hours, please email us through the Team Works Account section. These queries will be addressed the next working day.

TECHNICAL SUPPORT POLICY

Prime Web Digitals is primarily a design service and consultancy provider. While our packages and services may include technical aspects for website and email services, we offer basic information to assist the client with the necessary settings. Please note that we do not provide detailed training or installation services for these technical aspects. Some of these services include but are not limited to:

  • Website Deployment:
    • Prime Web Digitals will deploy the website on:
      • A hosting server provided by Prime Web Digitals:
        • Hosting is offered as a free service through a third-party provider, as an added feature with no additional cost.
      • A hosting server provided by the customer (purchased from a third-party):
        • If the website is hosted on a third-party server purchased by the customer, Prime Web Digitals will not be responsible for any server or hosting-related issues.

There is no Service Level Agreement (SLA) for technical assistance or service outages unless separately purchased as part of an ongoing maintenance service.

  • Website Content Management System (CMS):
    • Prime Web Digitals will provide a user manual to assist the customer in using the Website CMS (Content Management System).
    • Prime Web Digitals will not be responsible for providing training on the Website CMS.
  • Emails Setup
    • Prime Web Digitals will provide the necessary settings and information to assist the customer in setting up their emails.
    • Prime Web Digitals will not be responsible for installing the emails on the customer's end.
    • Prime Web Digitals will not offer technical support or troubleshooting assistance for email usage, as all emails are hosted on open servers and are accessible by all service providers.

    • Prime Web Digitals will not be held responsible for the customer’s failure to execute, install, or use the provided email services, as these responsibilities lie with the customer.

    COMMUNICATION POLICY

    • All feedback, revision requests, refund requests, or any other order-related instructions must be submitted through the Prime Web Digitals TeamWorks platform to be considered official.
    • Prime Web Digitals will not be responsible for any communications conducted via platforms other than the TeamWorks account or any phone numbers not provided by us or listed on our official website.
    • Emails sent from our official email, "info@primewebdigitals.com", are the only valid forms of communication.
    • Prime Web Digitals is not responsible for any issues, damages, or delays caused by communication through unofficial channels.
    • Prime Web Digitals takes full responsibility for all information provided through our official domains.

    100% Satisfaction Guarantee

    We ensure that your design is revised until you're completely satisfied, depending on your selected package.

    Domain and Hosting

    Domain and hosting services are included for free with our website packages, where applicable.

    Email accounts provided with website packages can be configured with third-party email software such as Outlook. Each email account will have a 10MB storage limit.

    If you choose not to host your website with us, we will not provide email accounts.

    Delivery Policy

    Design files are delivered to your "My Account" area as per the date specified in the "Order Confirmation". An email will also be sent to inform you of the design order delivery. All policies related to revisions and refunds are based on the date and time the design order is delivered to your account area.

    All customized design orders are delivered via email within 5 to 7 days after receiving your order. For urgent requests, our Rush Delivery service ensures you receive your first logo samples within 48 hours by paying an additional $100. For assistance, contact our 24-Hour Customer Support Center.

    Record Maintenance

    We maintain a record of your finalized design, ensuring you can request the final files at any time in the future.

    Customer Support

    Prime Web Digitals offers 24-hour customer support to address your questions and concerns. Contact us anytime, and we guarantee a prompt response.

    Communication Policy

    Prime Web Digitals is not responsible for correspondence from any email address other than those from our official domain, such as "support@primewebdigitals.com", or any toll-free number not listed on our website. We are only accountable for communications sent via our official email addresses or toll-free numbers mentioned on our site.

    100% Unique Design Guarantee

    At Prime Web Digitals, we guarantee that all logos are custom-designed from scratch. This ensures a unique and tailored logo that meets your specific needs, impressing your audience.

    Reactivation Policy

    If a client remains unresponsive for a month or more, the project will be considered closed. A reactivation fee will be charged to resume the project.